Policies

 Shipping Policies

I use Canada Post Airmail to save and keep costs at their lowest, no tracking numbers due to the high cost that I would have to charge you UNLESS you want to pay the extra, let me know before you purchase the item.
 Most items in Canada will take 4-5 business days  and the USA  6-8 working days, sometimes less.  Everything is well wrapped and protected.  International items may vary from 10-14 working days or less depending on the time it takes to process the item through customs of that country.
Holidays can double the time in the states and internationally, so order before at LEAST one MONTH before any major holidays!

INTERNATIONAL SHIPPING policies:

Tracking service is NOT available for international orders due to the high cost of shipping through Canada Post.  Unless you want to pay the greater fee, contact me before purchasing to discuss the costs.

 Import duties, taxes, VAT for the EU may occur depending on your country's import policies.   PLEASE VERIFY the cost with your postal service (ceramic jewelry HS CODE: 7117.90.00   Glass/ceramic art HS CODE:  9703.00.00) 

****. These charges are the buyer's responsibility and not included in the item price or shipping charges. Please check with your country's customs office to determine what these additional costs will be prior to making purchases.

Returns

I will refund (within 30 days of purchase)  the total price of the ITEM (excluding initial shipping)  upon reception from you (Item must be received in the same condition I shipped it to you, therefore, please pack and protect accordingly.)  Damaged items that you receive, I will need photos immediately including the packaging to determine if it is worth returning. 
  Cost of shipping a purchased OR returned item is the responsibility of the buyer. Convo me and we can work out any problems, client service is important for me and that you are satisfied and happy with your purchase!

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